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QUESTIONS REGARDING PAYMENTS
How can I pay?
All payments in our shop are handled by Payment Service Provider Buckaroo. It is possible to pay by one of the following payment methods:
- Bank transfer;
- Credit Card (MasterCard/ VISA);
Paying by bank transfer:
Via a bank transfer you will transfer the designated amount to the bank account of our Payments Service Provider, Docdata Payments. The necessary information to complete the bank transfer will be sent to you by email. Please note that your order will be officially placed once we have received your payment. If you choose bank transfer as a payment option, it takes a couple of days for your order to be shipped. Make sure to add the unique payment reference (PID number) to your payment order to ensure that the payment and can be processed without delay.
Paying by Credit Card:
You can pay your order by MasterCard and VISA credit cards. In order to protect your data, your details are fully encrypted and sent by SSL servers that are protected from access by external parties. Once you have completed your order, the amount will be withdrawn directly. If you decide to pay by Mastercard or VISA, please submit your credit card number and expiration date. Then fill in the CVC/ CVV code and name of the cardholder. The CVC/ CVV code is a number that is uniquely associated with your credit card. This three-digit code can be found on the back of your credit card. Once you have filled in the requested information, the credit card company will authorize the transaction within 30 seconds maximum. If the transaction is authorized your order will be dispatched as soon as possible.
Paying by PayPal:
If you choose to pay with PayPal, you will be forwarded directly to the PayPal website during the check-out. If you are new to PayPal, you can log in as a guest or open a PayPal account and confirm the payment. If you already have a PayPal account, you can login with your username and confirm the payment. Once the payment order is authorized, your order is processed immediately.
If you return goods, the amount will be returned to your PayPal account or your bank account.
Paying by Maestro:
We offer the possibility to pay with Maestro. In order to protect your data, your details are fully encrypted and sent by SSL servers that are protected from access by external parties. After you have selected Maestro, please enter your card details, 16-digit card number and expiration date (if required) on the secure payment page of your bank. This data is verified online on validity and fraud risk. Once you have approved the online payment with Maestro, you return to the website. On the website the payment is confirmed and the transaction is completed.
Which discount promotions are currently available at Castelijn & Beerens?
When you sign up to our newsletter we can keep you informed of future promotions and our newest collections. In addition, you will be surprised regularly with information and special offers. When you sign up, you will receive a voucher for a free bottle of leather care. You can use the voucher at a minimum order value of £ 75,-.
How can I check whether my payment has been received?
If you are registered as a user of our web shop you can view in your personal account whether or not we have received your payment. In case you do not (yet) have an account, you can check whether or not we have received your payment by the following link, using your order number and email address.
How long will it take before my payment by bank transfer has been received?
Once you have paid the purchase price by bank transfer it takes 2- 3 business days for us to receive your payment. Once we receive your payment, we can dispatch your order.
Will I receive an invoice?
We will not send you an invoice by email. However, you will receive an email containing a link that lets you view your invoice online. Through the link in the email you can view your invoice by submitting your order number and email address. When you have registered as a user of our web shop you can also access your invoices by logging into your personal account. In case you do not (yet) have an account, you can access your invoices by the following link.
Are all prices including VAT?
Yes, all prices shown in our web shop are including VAT.
Where can I find the VAT number?
Below all of our VAT numbers are listed:
Can I pay safely at the web shop?
The payment environment of our web shop is secured by the Secure Sockets Layer (SSL) technology. This method encrypts the information you send, so only the recipient can read it. In this way we can be sure that you can pay safely.
What should I do if my question was not answered?
Is your question not answered? Then simply contact us through the following page. We will answer your question as soon as possible.