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QUESTIONS REGARDING DELIVERY
How much shipping costs do I pay?
The shipping costs are shown in your cart and are £ 8.95 for orders with a value till £ 75,-. Free shipping applies to all orders over £ 75,-. The shipping costs are also shown separately in your order confirmation E mail.
How will my order be shipped?
All orders placed with Castelijn & Beerens with a delivery address in the UK are sent and delivered via Hermes/Yodel.
When can I expect my order?
When we have received your payment, your order will be shipped within 1 business day, if the items you have ordered are in stock. The order will then be delivered by Hermes/Yodel within 3-4 business days.
How can I track my order?
When your order is shipped from our warehouse, you will receive a shipping confirmation E mail. This E mail contains a tracking number which allows you to track the delivery status of the parcel. Additionally, you can always check the shipping status of your order through your personal account in our webshop or via the following link.
Can I change my shipping address after placing an order?
Should it appear that you have entered a wrong delivery address, please send as soon as possible an E mail to our customer service department. We will try to correct the shipping address. We can not guarantee though that we can correct the delivery address after confirmation of the order. If you have a personal account, we recommend that you also correct the delivery address in your account so future orders will be sent to the correct delivery address.
Can I ship my order to a P.O. Box?
No, it is not possible to ship your order to a P.O. box. Our carrier cannot deliver parcels to P.O. boxes and will in all cases return these parcels to us.
What happens if I am not at home when the package is delivered?
In the event that you are not at home during the third delivery attempt of Hermes/Yodel and your parcel does not fit in the mailbox, your parcel will be delivered at a Hermes/Yodel near you. (Shipments up to 15 kg are sent via Hermes, above 15 kg with Yodel) If you don't collect the package within the set period (15 calendar days) at the relevant service point, Yodel will return the package to us. Hermes returns the package after the 3rd delivery moment.
What should I do if my question was not answered?
Is your question not answered? Then simply contact us through the contactpage. We will answer your question as soon as possible.