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QUESTIONS REGARDING EXCHANGES AND RETURNS
How can I return an article?
Together with your order you will receive a return form. Please pay attention to the instructions on the return form. You will also find a return sticker with our address. By sticking this sticker on your return package you can return the package free of charge to us. Based on the tracking number you can see at the carrier chosen where the package is and when your return has been delivered to our return address.You will receive an email from us as soon as we have received and processed your return shipment.
How can I return an article if I did not receive a return form or when I lost the return form?
If you have not received a return form with your order or if you lost the return form, please contact our customer service to request a new return form.
During what period can I return my order?
You have 14 days to notify us of your decision to revoke your order. As of your notice, you have 14 days to return the product. After this period, a return of your order is only possible if you give us a valid reason and have received a corresponding approval of our customer service department.
Returns are free of charge. For further information please check our General Terms and Conditions.
The items that will be returned must meet the following requirements:
- The item has not been used, altered or damaged while in your posession.
- The item is complete.
- The item is in the original packing, which has not been damaged.
What should I do if I have received an incorrect or damaged article?
Once you have received your order, please carefully check the entire content of the order. If you have received a defective or incorrect article we ask you to report this to our customer service as soon as possible. If the stock allows it we will send a replacement item free of charge. If you prefer to receive a refund , we will refund the purchase price.
Can I exchange an article?
An article purchased from the online shop can not be exchanged for another color or article. If there is a different color or article is desired, the article can be returned. A new order can be placed via the webshop.
What are the return shipping costs?
With the return form, which you will find in your package, you can return your package free of charge. We advise you to keep the shipping receipt so that you can track your return shipment.
Will I be reimbursed my shipping costs?
When returning the entire order, you are entitled to a refund of the total amount paid, including shipping. If you choose to keep one or more articles of the order you are entitled to a refund of the purchase price of the returned items, excluding shipping costs.
When will I receive my refund?
The period in which you can expect the purchase amount back in your account is within 14 days after revocation.
Refund processing time per payment method:
Bank transfer: 4 business days;
Maestro: 10-12 business days;
MasterCard: 10-12 business days;
PayPal: 7- 10 business days;
VISA: 10-12 business days.
What should I do if my question was not answered?
Is your question not answered? Then simply contact us through the contactpage. We will answer your question as soon as possible.