Where is my order?

If you have an account, you can visit your account at our webshop any time to check the status of your order. In case you do not have an account, you can check where your order is by using this link. 

How do I know if placing my order was successful?

As soon as the order is completed successful an order confirmation will be sent to you by e-mail. You will receive another e-mail once your order has been dispatched. That e-mail contains the track & trace number which you can use to monitor the shipment of the order. The current information on your order is also available via the order status page.

What should I do if I am having a problem logging into my account?

If you are having trouble logging in to your account you can reset your password. After resetting your password you will receive a new password in your mailbox within a few minutes. Did resetting your password not solve the problem? Please contact our customer service. We will answer your question as soon as possible.

How do I place an order?

When you have found the desired article, you can add it to your basket. In the cart you will find a list of all the articles you added. You can continue to make changes in your basket (for example the number of articles you want to order). If you wish to complete your order you can proceed to the checkout process. In the first step of the checkout you can enter your address details. In this step you can add the desired shipping and billing address. Once you have entered the address details, you can select the shipping and payment method. You will then see a summary of all details entered and options selected. The final step of the checkout process is to go to the payment page where you can make your payment. After going through all steps of the ordering process you will receive a confirmation of your order. Once we receive your payment, we can process and dispatch your order.

How do I know if an article is in stock?

For each article we indicate whether an item is immediately available or not. When an item is immediately available and the payment is completed, you can expect your order within 2- 3 business days at home. When an item is not immediately available, it usually takes just a few business days before the item is available again via our webshop. When you want to be updated about the availability of a specific item, please click on the desired item and leave your contact information. Once the item is available again you will receive a message from us.

Can I reserve a product?

Unfortunately, it is not possible to make a reservation for a product. Adding articles to your shopping cart does also not lead to a reservation of the articles. An article is only reserved for you once you have placed an order and have received our order confirmation.

Can I still cancel or change my order?

After going through all the steps of the ordering process it is no longer possible to change or cancel your order. The reason is that your order will be immediately prepared for dispatch and handed to the carrier. You have the right to cancel the order within 14 calendar days for any reason. The withdrawal period will expire 14 calendar days after the day you or a third party designated by you, other than the carrier, has received the order.

Are my personal details safe at Castelijn & Beerens?

We treat your personal details with the greatest care. For the processing of your personal data, we use so-called SSL encryption. The SSL encryption is the highest form of security that we can use to protect our webshop and visitors of our webshop. You can check that you are shopping in a secure environment by looking for a padlock in the address bar. Moreover protected pages always start with SSL encryption with "https" instead of "http". For more information about how we process your data please see our privacy policy.

What should I do if the answer to my question is not listed here?

Is your question not answered? Then simply contact us via the contact form. We will answer your question as soon as possible.